Refund policy
What is your returns policy?
If for any reason you aren’t entirely satisfied with your Omega online purchase, we are happy to refund your item/s as long as the item/s are unused or unworn and are returned in the original packaging within 21 days of receipt at your own expense. An Exchange may be done through our Omega online store. All returns that are to be refunded are to be sent directly to our Head Office at your own expense.
Omega Online Department
Midway Square
Prospect Place
Kwazulu-Natal
South Africa
Can I return an item for a cash refund?
We do not offer cash refunds. Purchases will be refunded using the same method in which the purchase was made.
My shoes have a warranty fault. What do I do?
If you receive a faulty item, please notify our Returns Department at returns@omegafootwear.co.za providing the following:
• The order/receipt number
• A short description of the issue
• Picture/s, ideally video/s, clearly showing the problem - please WhatsApp visuals through to us on +2765 809 1284, alternatively upload these to WeTransfer/Google Drive and share a link with us to download these files. Please note: Email attachments in excess of 3MB could be blocked by our server in which case we may not receive your email correspondence, therefore photos or videos are better sent separately via WhatsaApp, WeTransfer or similar.
• Shipping address for replacement product.
Once returned, goods will be inspected for manufacturing faults. Items deemed subject to reasonable wear and tear will not be accepted as faulty in which case you will be notified, and the item/s will be returned to you at our own expense. Please feel welcome to contact our Online Department for advice on +2733 007 0057 or email returns@omegafootwear.co.za
Can I return a pair of Omega shoes that I bought from another retailer?
Unfortunately not. Any Omega item that was not bought from one of the independent retailers must be returned to the store from which it was purchased. All returns must be accompanied by the proof of purchase.